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Find Similar Knowledge Articles

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Find Similar Knowledge Articles

Knowledge Similarity compares a draft or published article against your knowledge base and returns a ranked list of similar articles. Use Knowledge Similarity before publishing new content to avoid duplicates, or when reviewing existing articles to identify coverage gaps.

Required Editions

Available in Lightning Experience. View supported editions.
User Permissions Needed
To create, edit, or delete articles:

Manage Articles

AND

Create, Read, Edit, or Delete on the article type

AND

Data 360 User or Data 360 Architect

To find similar articles, make sure that your admin has turned on Knowledge Similarity and grounded it on an Agentforce Data Library.

  1. Depending on where you are in your workflow:
    • To check while drafting an article, create a knowledge article, enter a title and body content. Then, from the actions menu, select Check Similar Articles.
    • To check a published article, open the article. Then, from the actions menu, select Check Similar Articles.
  2. Review the similar articles that appear and each article's similarity level.
  3. Depending on the results:
    • To improve existing coverage, open a similar article and edit or archive it based on the similarity rating, instead of publishing a duplicate.
    • To keep your new article, continue writing and publish it.
 
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