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Knowledge Similarity compara un borrador o artículo publicado con su base Knowledge y devuelve una lista clasificada de artículos similares. Utilice Knowledge Similarity antes de publicar nuevo contenido para evitar duplicados o cuando revise artículos existentes para identificar brechas de cobertura.
| Disponible en Lightning Experience. Ver ediciones compatibles. |
| Permisos de usuario necesarios | |
|---|---|
| Para crear, modificar o eliminar artículos: | Gestionar artículos Y Crear, Leer, Modificar o Eliminar en el tipo de articulo |
Para encontrar artículos similares, asegúrese de que su administrador activó Knowledge Similarity y lo basó en una Biblioteca de datos Agentforce.
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