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O Knowledge Similarity compara um rascunho ou artigo publicado com sua base de Knowledge e retorna uma lista classificada de artigos semelhantes. Use o Knowledge Similarity antes de publicar novo conteúdo para evitar duplicatas ou ao analisar artigos existentes para identificar lacunas de cobertura.
| Disponível no Lightning Experience. Exibir edições com suporte. |
| Permissões necessárias ao usuário | |
|---|---|
| Para criar, editar ou excluir artigos: | Gerenciar artigos E Criar, Ler, Editar ou Excluir no tipo de artigo |
Para encontrar artigos semelhantes, verifique se o administrador ativou o Knowledge Similarity e o baseou em uma Biblioteca de dados Agentforce.
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