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透過將訊息直接路由至 Agentforce 服務代理程式來節省時間,而無須使用 Omni-Channel 流程。

使用較常見的搜尋字詞。
選取較少篩選條件以擴大您的搜尋。
透過將訊息直接路由至 Agentforce 服務代理程式來節省時間,而無須使用 Omni-Channel 流程。
| 檢視支援的版本。 | |
此文章適用於:
|
增強型應用程式內聊天、增強型 Web 聊天 v1、增強型 Web 聊天 v2、增強型 WhatsApp、增強型 Facebook Messenger、增強型 SMS、增強型 Apple Messages for Business、增強型 LINE 和自帶管道 |
此文章不適用於:
|
標準 Facebook Messenger 和標準 SMS 管道 |
若要使用此功能,您必須建立 Agentforce 服務代理程式。接著,選取資料來源以奠基回應,並啟用服務代理程式。檢視步驟。
傳送至此管道地址的所有訊息現在都會直接路由至所選服務代理程式。

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