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Sell Products and Services during WhatsApp Conversations
Showcase your inventory and drive sales directly within a WhatsApp conversation by sending your entire catalog, a single-product message, or a multi-product message.
Required Editions
Instead of redirecting customers to external websites, use the Catalog messaging component to send your entire catalog, a single-product message, or a multi-product message. For more information, see the Meta documentation.
Note Catalog Messages for Enhanced WhatsApp are available only for Agentforce Contact
Center Digital.
| View supported editions. | |
This article applies to:
|
Enhanced WhatsApp |
This article doesn’t apply to:
|
Enhanced In-App Chat, Enhanced Web Chat v1, Enhanced Web Chat v2, Enhanced Apple Messages for Business channels, Standard and Enhanced Facebook Messenger, Standard and Enhanced SMS, Enhanced LINE, and Bring Your Own Channel |
| User Permissions Needed | |
|---|---|
| To set up and edit Messaging channels: | Configure Messaging |
| To view channels: | View Setup and Configuration |
- Upload your product or service inventory to Meta.
- Connect your uploaded Meta Catalog to your WABA (WhatsApp Business Account).
- From Setup, in the Quick Find box, enter Messaging Components, and select Messaging Components.
- Click New Component and then click Catalog.
- Click Next.
- Enter the messaging component name, developer name, and provide a brief description of what the component does.
- Click Next.
-
Select the Apex class that processes the catalog and then click
Done.
The Component Details page appears.
- Click + Add Catalog Type and then click Catalog Types.
- Click Next.
-
Select Single-Product Message, Multi-Product
Message, or Catalog Message and then
click Done.
The Catalog tab appears under the Component Formats section in the left panel.
- Click Catalog and configure Component Properties.
- Click Save.
- Click Activate.
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