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Monitor WhatsApp Channel Health

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Monitor WhatsApp Channel Health

Monitor, update, and troubleshoot the status of your WhatsApp Business Account and phone number—right from Salesforce. Although the information displayed on this page originates from Meta, we display it in your org for ease of access.

Required Editions

View supported editions.
Checkmark This article applies to: Enhanced WhatsApp channels
X icon This article doesn’t apply to: Enhanced In-App Chat, Enhanced Web Chat v1, Enhanced Web Chat v2, Enhanced Facebook Messenger, Standard and Enhanced SMS, Enhanced Apple Messages for Business, Enhanced LINE, and Bring Your Own Channel
  1. From Setup, in the Quick Find box, enter Messaging Settings, and select Messaging Settings.
  2. Select your WhatsApp channel name.
  3. Click WhatsApp Business Profile.
Section Insights
Health Status If you see a status of limited or blocked, click the status to learn why.
Phone Number
  • If you change the channel name, this is the only place in Salesforce where you can see your WhatsApp phone number.
  • If you change the channel name, your Service reps see the new name, but your customers actually see the Verified Name displayed here.
  • Check the status of a display name change request for your WhatsApp number in the Name Status and New Name Status fields.
  • Check the status of 2-Way Verification.
Business Profile Update any field on your Business Profile and send it to Meta instantly by saving your changes.
 
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