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WhatsApp Pay

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WhatsApp Pay

Process your payments instantly and seamlessly in WhatsApp while having a conversation with your customer.

Required Editions

View supported editions.
Checkmark This article applies to: Enhanced WhatsApp
X icon This article doesn’t apply to: Enhanced In-App Chat, Enhanced Web Chat v1, Enhanced Web Chat v2, Enhanced Apple Messages for Business channels, Enhanced Facebook Messenger, Standard and Enhanced SMS, Enhanced LINE, and Bring Your Own Channel

The Payment Messaging Component supports payments that use WhatsApp. Sales reps can send secured direct payment requests to customers. Customers can complete the transaction immediately without leaving the conversation, boosting your conversion, and improving the customer experience.

Note
Note Salesforce isn't liable for any payment failures. If there’s a payment failure, Meta recommends that you contact the payment provider to resolve the issue.

Supported Payment Methods and Types

Note
Note You can't use WhatsApp payment messages as automatically triggered outbound messages. Service representatives have to send these messages manually, as bots or Agentforce don't support this feature.
 
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