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Supported Languages for WhatsApp Voice Messages
WhatsApp voice messages are supported in multiple languages. WhatsApp users can send voice messages in any supported language, and your agent replies with voice or text depending on the language and conversation settings.
Required Editions
| View supported editions. | |
This article applies to:
|
Enhanced WhatsApp channels |
This article doesn’t apply to:
|
Enhanced In-App Chat, Enhanced Web Chat v1, Enhanced Web Chat v2, Enhanced Facebook Messenger, Standard and Enhanced SMS, Enhanced Apple Messages for Business, Enhanced LINE, and Bring Your Own Channel |
Supported Languages
Voice messages and voice replies are supported in these languages.
| Language | Code |
|---|---|
| Arabic (Beta) | ar |
| Catalan | ca |
| Chinese (Simplified) | zh_CN |
| Chinese (Traditional) | zh_TW |
| Czech | cs |
| Danish | da |
| Dutch | nl_NL |
| English (Australia) | en_AU |
| English (United Kingdom) | en_GB |
| English (United States) | en_US |
| Finnish | fi |
| French (France) | fr |
| French (Canada) | fr_CA |
| German | de |
| Hindi | hi |
| Italian | it |
| Japanese | ja |
| Korean | ko |
| Norwegian | no |
| Polish | pl |
| Portuguese (Brazil) | pt_BR |
| Portuguese (Portugal) | pt_PT |
| Spanish (Spain) | es_ES |
| Spanish (Mexico) | es_MX |
| Swedish | sv |
Configure the Agent's Language
Set default_locale to one of the codes from the Supported Languages
table. Configure additional_locales to let the agent respond in more
than one language, or set all_additional_locales to support every
language in the table. In the agent's language settings, select the languages you want
your agent to support.
language:
default_locale: "pt_BR"
additional_locales:
- "pt_PT"
all_additional_locales: falseHow Language Detection Works
When a WhatsApp user sends a voice message, Agentforce automatically detects the spoken language and transcribes the message. You don't need to configure a language separately for voice input.
If the detected language is supported for voice output, the agent replies with a voice message in that language. Otherwise, the agent replies with text.
