Para utilizar Omni Inbox en la aplicación móvil Salesforce, debe tener la licencia Participación digital. Para configurar Omni Inbox, complete estas tareas.
Verifique que su dispositivo móvil cumple los requisitos mínimos para la aplicación móvil Salesforce.
Verifique que tiene asignado el permiso de usuario Agente de mensajería.
Descargue e instale la aplicación móvil Salesforce en su dispositivo. Puede descargarla desde App Store o Google Play.
Verifique que su dispositivo recibe notificaciones de Salesforce Mobile. Su dispositivo puede recibir notificaciones acerca de nuevos trabajos, actualizaciones en el trabajo y cambios en su estado de presencia.
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