Assign a New Page to the Command Center for Service V2 Navigation Option
Assign a custom Command Center page to be shown when users open the Command Center for
Service V2 navigation option. Activate the page for the appropriate org, app, profiles, or groups,
and give the profiles access to the navigation item.
Required Editions
Note Command Center for Service V2 is available only in orgs that use Enhanced
Omni-Channel.
From Setup, enter Lightning App Builder in the Quick Find box, then
select Lightning App Builder.
Create a new page of type Command Center or clone the Command Center for Service V2
template.
Click Activate, then select an activation scope, such as
Org Default, App Default, or App, Record Type, and
Profile. Save your changes.
App: Assign the Lightning App Builder page to the Service Console application (or
another app of your choice).
Public Group or Profile: Map page visibility to the specific Public Group or
Profile containing your target supervisors.
From Setup, enter Profiles in the Quick Find box, then select
Profiles, and open the profile that needs access to Command Center for
Service V2.
In the profile's tab settings, find Command Center for Service V2 and set its visibility to
Default On.
From Setup, in the Quick Find box, enter App Manager, and then
select App Manager. For the Lightning app where you want to see the
Command Center for Service, click the dropdown arrow and select Edit.
Select Navigation Items.
Move Command Center for Service V2 from the available items list to the selected items
list.
Click Save.
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