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Create Command Center for Service V2 Pages
Use the Command Center page type to build custom supervisor workspaces in Lightning App Builder.
Required Editions
| View supported editions. |
| To customize Lightning pages: | Customize Application |
| To access Command Center for Service V2: | Access Command Center for Service V2 |
Before you begin, verify that your organization has Enhanced Omni-Channel and Command Center for Service V2 enabled, and that users have the Access Command Center for Service V2 permission assigned.
Note You can only create a Command Center page for a tab that already exists in an
app. Before creating the page, ensure the Command Center for Service V2 navigation
item is added to your Service Console or target application.
- From Setup, enter Lightning App Builder in the Quick Find box, then select Lightning App Builder.
- Click New.
- Select Command Center as the page type, then click Next.
- Enter a label and name for your page, select Command Center for Service V2 as the page to overwrite for selections made during the activation step,then click Next.
- Choose a layout template for your page, then click Finish.
- From the components list in the left panel, locate the Live Card and In-Progress Work components.
- Drag the Live Card component onto the page layout.
- With the Live Card component selected, configure the properties in the right panel:
- (Optional) Drag the In-Progress Work component onto the page layout and configure its properties.
- Click Save.
- Click Activation.
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Select the appropriate activation options:
- App: Assign the page to your Service Console or target application
- Assign to: Select Org Default, App Default, or assign to specific profiles or Public Groups
- Click Save, then close Lightning App Builder.
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