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Omni Mobile ist nur mit dem erweiterten Omnikanal verfügbar. Führen Sie die folgenden Schritte aus, damit Servicemitarbeiter Omni Mobile in der mobilen Salesforce-Anwendung auf ihren Mobilgeräten einrichten können.
| Unterstützte Editionen anzeigen. |
Bevor Sie diese Schritte zum Einrichten der mobilen Omnikanal-Erfahrung ausführen, überprüfen Sie, ob Sie bereits die Desktop-Version von Omnikanal eingerichtet haben.
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