Get to know Omni Lightning App Builder Components

Command Center for Service V2 is a central hub for monitoring contact center operations. Use Live Cards and In-Progress Work components to get real-time visibility into your team's performance, all in one place. Omni data is available in Lightning App Builder allowing admins to create customized views for supervisors.

• Monitor Contact Center KPIs with Live Cards
  Live Cards are Lightning App Builder components that display real-time and historical Omni-Channel key performance indicators (KPIs).
• Track Active Work with the In-Progress Work Component
  The In-Progress Work component gives supervisors a live, consolidated list view of all work items currently owned by human representatives and AI agents.