Visualizzazione delle metriche in tempo reale sul call center di Amazon Connect
Per ottenere le metriche più recenti sul call center, aprire il cruscotto digitale Metriche in tempo reale di Amazon Connect direttamente da Command Center for Service. Il cruscotto digitale mostra le metriche chiave come gli agenti online, le chiamate gestite e abbandonate e altro ancora.
Versioni (Edition) richieste
Questo articolo si applica a:
Salesforce Voice con Amazon Connect
Salesforce Voice con partner di telefonia da Amazon Connect
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