Просмотр показателей в реальном времени о контактном центре Amazon Connect
Чтобы получить последние показатели о контактном центре, откройте панель мониторинга показателей Amazon Connect в реальном времени напрямую в Command Center for Service. Панель мониторинга отображает ключевые показатели, например, представители онлайн, обработанные и прекращенные вызовы и прочее.
Требуемые версии
Данная статья применяется к:
Salesforce Voice с Amazon Connect
Salesforce Voice с партнерской телефонией от Amazon Connect
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