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为 Agentforce 客服人员和增强机器人优化路由
Agentforce 客服人员和增强机器人使用优化的路由来连接用户,以更快地提供支持。

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Agentforce 客服人员和增强机器人使用优化的路由来连接用户,以更快地提供支持。
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Agentforce 客服人员和增强机器人使用优化的路由来减少用户开始对话与收到第一个响应之间的时间。全方位会在对话开始时将用户直接连接到客服人员或机器人,而不是等待多个路由确认步骤完成。这种方法将后台步骤从连接路径中移除,从而实现更快、更灵敏的交互。
路由的工作原理
以前,将对话路由到客服人员或机器人需要在建立连接之前进行一系列确认步骤。由于 Agentforce 客服人员和增强机器人始终可用,更新的路由过程会跳过这些步骤,并立即连接用户。
更新的路由行为包括以下步骤:

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