您位於此處:
Agentforce 工作人員和增強型機器人的最佳化路由
Agentforce 工作人員和增強型機器人使用最佳化路由來連線使用者以加速支援。

使用較常見的搜尋字詞。
選取較少篩選條件以擴大您的搜尋。
Agentforce 工作人員和增強型機器人使用最佳化路由來連線使用者以加速支援。
| 檢視支援的版本。 |
Agentforce 工作人員與增強型機器人使用最佳化路由,以減少使用者開始交談與收到第一個回應之間的時間。Omni-Channel 會在交談開始時,將使用者直接連線至工作人員或機器人,而非等待完成多個路由確認步驟。此方法會將背景步驟從連線路徑中移除,進而導致更快速且更具回應性的互動。
路由運作方式
先前,將交談路由至工作人員或機器人在建立連線之前需要進行一系列確認步驟。由於 Agentforce 工作人員和增強型機器人一律可供使用,因此更新的路由流程會略過這些步驟,並立即連線使用者。
更新的路由行為包含以下步驟:

We use three kinds of cookies on our websites: required, functional, and advertising. You can choose whether functional and advertising cookies apply. Click on the different cookie categories to find out more about each category and to change the default settings.
Privacy Statement
Required cookies are necessary for basic website functionality. Some examples include: session cookies needed to transmit the website, authentication cookies, and security cookies.
Functional cookies enhance functions, performance, and services on the website. Some examples include: cookies used to analyze site traffic, cookies used for market research, and cookies used to display advertising that is not directed to a particular individual.
Advertising cookies track activity across websites in order to understand a viewer’s interests, and direct them specific marketing. Some examples include: cookies used for remarketing, or interest-based advertising.