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通过自定义请求日期确定工作项目的优先级
保持工作项目的原始优先级,即使它被重新路由或重新分配。

使用更普遍的搜索词。
选择更少的筛选器,并扩大搜索范围。
保持工作项目的原始优先级,即使它被重新路由或重新分配。
| 查看支持版本。 |
通过手动设置自定义请求日期和时间,您可以根据原始请求时间而不是进入当前队列的时间,以所需的顺序路由工作。使用请求日期字段定义最初请求工作的时间。
设置自定义请求日期和时间会对 Service Cloud Analytics 产生直接影响。

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