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墙板选项卡
查看服务代表如何跟上联系中心工作量的快照。“墙板”选项卡显示服务代表和您管理工作的关键度量。墙板显示了使用队列或技能路由的工作项目的度量。如果适用，度量基于服务代表、队列和在关联主管配置中选择的技能。
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