You are here:
Partner Contact Center
Connect Salesforce with your preferred telephony or contact center as a service (CCaaS) provider to engage with customers across voice, messaging, email, and web forms.
Partner Contact Center connects Salesforce with the telephony or contact center technology that your organization already uses or prefers. Use it to bring customer conversations, service work, routing, and customer data into Salesforce while keeping your chosen telephony or CCaaS provider.
Here are the channels that are included in Partner Contact Center. You can mix and match channels across contact center models.
| Channel | Description |
|---|---|
| Voice | Deliver personalized phone service and outbound customer engagement by connecting Salesforce with an external telephony or CCaaS provider. |
| Messaging | Customers contact your contact center via a messaging integration from your CCaaS provider. Service reps respond to messages from the Service Console or custom Salesforce app. |
| Customers send emails to you, and the emails are turned into cases. | |
| Web forms | Customers fill out a form on your website and submit it, and the forms are turned into cases. |
Did this article solve your issue?
Let us know so we can improve!
