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将 Salesforce 与您首选的电话或联系中心作为服务提供商 (CCaaS) 连接起来，通过语音、消息、电子邮件和 Web 表单与客户互动。
合作伙伴联系中心将 Salesforce 与贵组织已经使用或首选的电话或联系中心技术连接起来。使用它来将客户对话、服务工作、路由和客户数据导入 Salesforce，同时保留您选择的电话或 CCaaS 提供商。
以下是合作伙伴联系中心包含的渠道。您可以在联系中心模型中混合和匹配渠道。
| 渠道 | 描述 |
|---|---|
| 语音 | 通过将 Salesforce 与外部电话或 CCaaS 提供商连接，提供个性化电话服务和出站客户参与。 |
| 消息传递 | 客户通过 CCaaS 提供商的消息集成联系您的联系中心。服务代表回复来自服务控制台或自定义 Salesforce 应用程序的消息。 |
| 电子邮件 | 客户向您发送电子邮件，电子邮件会转为个案。 |
| Web 表单 | 客户在网站上填写并提交表格，表格会转为个案。 |
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