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Partner Messaging
Use your favorite features from your preferred messaging provider while giving service reps and supervisors a consistent experience within Salesforce. Connect an external messaging provider to Salesforce with Partner Messaging (formerly Bring Your Own Channel for Messaging).
Get Started |
Enable Partner Messaging |
Increase Productivity Route Data to Objects in Bring Your Own Channel Interactive Messaging Components |
Develop Partner Messaging Developer Guide Create Your Own Messaging Provider Integration for Partner Messaging |
Learn More |
Get Support |
- Compare the Capabilities of Bring Your Own Channel for Messaging to Bring Your Own Channel for CCaaS
Explore the capabilities of Bring Your Own Channel for Messaging and Bring Your Own Channel for CCaaS Messaging channels in Agentforce Service (formerly Service Cloud), and compare them side by side. - Considerations and Limitations for Bring Your Own Channel for Messaging
Before starting your setup process, review the considerations and limitations for Bring Your Own Channel for Messaging. - Set Up Partner Messaging
Integrate your preferred messaging service with Salesforce using Partner Messaging (formerly Bring Your Own Channel for Messaging). Use all the features you love from your external messaging service while maintaining a consistent service rep and supervisor experience within Salesforce. - Get Expert Support for Bring Your Own Channel for Messaging
Get help with Bring Your Own Channel for Messaging directly from the experts. If you need assistance, find out whether it’s best to contact Salesforce Support or your messaging provider.
