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          Dispatch Field Service Appointments

          Dispatch Field Service Appointments

          Provide dispatchers with a central hub for viewing their team’s schedule and managing service appointments. As of Summer '26, dispatchers can use the Scheduling Console, which replaces the Classic Dispatch Console.

          Required Editions

          Available in: both Salesforce Classic (not available in all orgs) and Lightning Experience
          The Agentforce Field Service and Operations core features, managed package, and mobile app are available in Enterprise, Unlimited, and Developer Editions.

          Package icon This is a Field Service managed package feature.

          • Work in the Field Service Scheduling Console
            The Scheduling Console provides a seamless, accessible dispatching experience by focusing on usability, productivity, and high performance. It replaces the original Classic Dispatch Console in Agentforce Field Service and Operations (formerly Field Service).
          • Work in the Field Service Classic Dispatch Console
            The Field Service Classic Dispatch Console, also known as the dispatcher console, is the original main working space for dispatchers. It features a dynamic map and a highly customizable Gantt chart showing upcoming appointments, active team members, and more. As of Summer '26, dispatchers can use the Scheduling Console, which replaces the Classic Dispatch Console.
          • Automatically Dispatch Field Service Appointments
            Dispatch scheduled service appointments to your mobile workers. While you can dispatch appointments from the console, you can also set up jobs that automatically dispatch or drip feed the next appointments.
           
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          Salesforce Help | Article