Limitations for Optimization Hub

All Enhanced Scheduling and Optimization limitations apply to Optimization Hub.

• You can use Optimization Hub regardless of the territory match criteria. However, the derived key performance indicators are calculated only for service resources who are primary or relocation members of the appointment’s service territory.
• Optimization Hub is available only for global and in-day optimization requests.
• If the service resource has multiple service territory memberships, Optimization Hub calculates KPIs by using the service resource's primary service territory to prevent counting service territories twice.