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建立建議模型
在您啟用「Einstein 回覆建議」之後,如果已結束的聊天數量足夠,您可以建立模型。
在您啟用「Einstein 回覆建議」之後,如果已結束的聊天數量足夠,您可以建立模型。
| 檢視支援的版本。 |
| 需要的使用者權限 | |
|---|---|
| 若要建立「Einstein 回覆建議」模型: | 自訂應用程式 |

Einstein 從此初始組建建立兩個模型。一個可識別過去聊天和服務代表說話方式中的可能回覆範本。第二個模型會識別 Live Chat 中的資料模式,然後即時向服務代表建議該回覆。
初始建立之後,Einstein 每個月會重新訓練即時向服務代表建議回覆的模型。若要查看您的上次建立日期,請在「設定」的「Einstein 回覆建議」頁面中選取「模型設定」。


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