Accordez aux agents de service l'accès à Réponses de service pour les e-mails dans le composant Recommandations de réponses Einstein en leur attribuant un ensemble d'autorisations.
Gérer les profils et les ensembles d'autorisations
ET
Personnaliser l'application
Pour afficher et gérer les applications :
Afficher la configuration
ET
Personnaliser l'application
Sélectionnez les agents de service que vous souhaitez utiliser Réponses de service pour les e-mails.
Attribuez aux agents de service que vous avez sélectionnés l'ensemble d'autorisations Utilisateur de la réponse par e-mail. L ' ensemble d ' autorisations est inclus dans la licence complémentaire Service Cloud Einstein.
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