Einstein Service Replies Preview Default Settings

When you turn on Einstein Service Replies in Salesforce Go, these settings become active.

Salesforce Go is available in Lightning Experience

Available in: Pro Suite, Professional,Enterprise, Unlimited, and Developer editions with Service Cloud

Default Settings

Einstein Service Replies interacts with other features, so it's important to understand its effects when enabled.

Setting	What It Does	Considerations
Turn on Email-to-Case	Enables Email-to-Case and all of its automated setup settings in Salesforce Go.	Required for Einstein Service Replies for Email. After you turn on Email-to-Case, you can’t turn it off, but you can update its settings.
Turn on Knowledge	Enables Lightning Knowledge.	Required for grounding Einstein Service Replies for Chat and Einstein Service Replies for Email in Knowledge articles.
Turn on Enhanced Chat	Enables Enhanced Chat and all of its automated setup settings in Salesforce Go.	Required for Einstein Service Replies for Chat.
Turn on Einstein Generative AI	Enables Einstein Generative AI.	Required for Service Replies.
Turn on Einstein Service Replies for Chat	Enables Einstein Service Replies for Chat.	Required for Service Replies for Chat. If you don't want to use Service Replies for Chat, you can turn off this setting.
Turn on Einstein Service Replies for Email	Enables Einstein Service Replies for Email.	Required for Service Replies for Email. If you don't want to use Service Replies for Email, you can turn off this setting.