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Track Your Einstein Reply Recommendation's Performance
CRM Analytics customers can use the new Einstein Reply Recommendations Value Dashboard managed package to quickly build and dig into reports and visualizations for replies’ business value, KPIs, and exclusive analytics.
| Available in: CRM Analytics in Lightning Experience and Salesforce Classic |
| View supported editions. |
The dashboard uses chat data, service rep interaction metrics, and cost assumptions specific to your company to measure Reply Recommendations performance against your business objectives. For Einstein Reply Recommendations, you can use this information to see impact on case Average Handling Time and estimate cost savings.
To get the app template, download the Einstein Reply Recommendations Value managed package from AppExchange.
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