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Votre organisation peut avoir un processus d'escalade des requêtes qui restent ouvertes au-delà d'une période spécifique. Pour automatiser le processus d'escalade des requêtes, créez une règle d'escalade qui spécifie les actions à exécuter lorsque les requêtes ne sont pas résolues dans un délai spécifique.
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Pour commencer à utiliser des règles d'escalade, tenez compte des questions ci-dessous.
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