Activar Auditoría y comentarios de IA generativa Einstein
Para asegurarse de que el tablero Adopción de IA de servicio y Analytics reporta mediciones de KPI de ESAT precisas, active los datos de auditoría y comentarios en la configuración Einstein. De lo contrario, estas mediciones podrían estar incompletas o faltar.
Desde Configuración, en el cuadro Búsqueda rápida, ingrese Einstein Audit y, a continuación, seleccione Einstein Audit, Analytics and Monitoring Setup.
En la página Configuración de Einstein Audit, Analytics y Monitoring, active Auditoría y comentarios.
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