Habilitar auditoria e feedback de IA generativa do Einstein
Para garantir que o painel Service AI Adoption e Analytics relate métricas de KPI do ESAT precisas, habilite os dados de auditoria e feedback na configuração do Einstein. Caso contrário, essas métricas podem estar incompletas ou estar ausentes.
Em Configuração, na caixa Busca rápida, insira Auditoria do Einstein e selecione Configuração de auditoria, análise e monitoramento do Einstein.
Na página Configuração de auditoria, análise e monitoramento do Einstein, ative Auditoria e feedback.
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