Sørg for at aktivere disse Service Cloud-funktioner.
Mailkladder
Mail-til-Sag
Omni-Channel
Færdighedsbaseret distribution
Undersøgelser
Hvis du ønsker oplysninger om opsætning af Service Cloud-funktioner, kan du se Opsæt Service Cloud Basics.
Hvis du vil aktivere Agentforce, skal du følge instruktionerne for at aktivere Agentforce: Opsæt en serviceagent.
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