Assurez-vous d'activer ces fonctionnalités Service Cloud.
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E-mail vers requête
Omni-Channel
Acheminement basé sur les compétences
Enquêtes
Pour les instructions de configuration des fonctionnalités de Service Cloud, consultez Configuration des bases de Service Cloud.
Pour activer les agents Agentforce, suivez les instructions pour activer Agentforce Agents: Agent de service.
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