Service AI Adoption and Analytics 是一个数据驱动的解决方案，提供有关 AI 对服务运营影响的见解。使用此仪表板跟踪团队如何为服务采用 AI 解决方案，衡量其对平均处理时间 (AHT) 等关键效率指标的影响，并通过查看响应趋势和员工满意度 (ESAT) 来监控服务质量。通过使用 Data 360 和 Tableau Next,该解决方案集成了客户数据、关键绩效指标 (KPI) 和 AI,以优化服务团队的绩效并降低成本。
要求和注意事项 使用本节中的信息，以确保贵组织在开始安装前设置正确。要支持安装和可视化，请查看 Data 360、Tableau Next 和行业数据的要求。
设置服务 AI 采用和 Analytics 使用 Service AI Adoption and Analytics 设置页面，完成 Data 360 先决条件、安装先决条件的步骤，然后安装 Service AI Adoption and Analytics。
服务 AI 采用度量计算 服务 AI Adoption Analytics 仪表板跟踪平均处理时间 (AHT) 和员工满意度 (ESAT)，以衡量服务的 AI 解决方案对联系中心的整体影响。
服务 AI 和 Adoption Analytics 仪表板 获得统一分析，并将 AI 使用情况与关键运营和体验度量直接关联。跟踪 AI 采用和质量。例如，跟踪响应修改率及其对 KPI 的业务影响，例如平均处理时间 (AHT) 和总 ESAT 得分。使用这些见解来指导服务代表并确定热门采用者。
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