För att Serviceinsikter ska fungera som förväntat, aktivera specifika funktioner i Agentforce Service (tidigare Service Cloud).
| Visa versioner som stöds. |
Dessa funktioner ska vara aktiverade.
För instruktioner om att konfigurera servicefunktioner, se Konfigurera servicegrunder.
För att aktivera Agentforce agenter, följ instruktionerna för att aktivera Agentforce Agenter: Konfigurera en serviceagent.
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