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To view visualizations of your knowledge base and identify knowledge gaps, install the Self Learning Knowledge Intelligence Analytics app in Tableau Next.
| Available in: Lightning Experience |
| Available in: Enterprise, Unlimited, Developer, and Agentforce 1 Editions with Data Cloud, with Tableau Next, Customer Signals Intelligence, Einstein Work Summaries, and Knowledge Creation enabled. |
Make sure that Customer Signals Intelligence is successfully activated in your org. Without Customer Signals Intelligence activated, you can’t view or set up Self Learning Knowledge. Without Self Learning Knowledge, you can’t set up Self Learning Knowledge Intelligence Analytics.
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