Einstein for Service の概要 Einstein for Serviceの採用と、平均処理時間(AHT)などの主要な効率性指標への影響を監視します。応答品質のトレンドと全体的な ESAT (ESAT) スコアでサービス品質を評価します。たとえば、サービスマネージャーは採用率が低いチームや AHT が高いチームを特定できます。プロンプトの更新やKnowledge記事の更新など、対象を絞った介入を実装して、応答品質を向上させ、最終的には顧客満足度を向上させます。
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