获得统一分析，并将 AI 使用情况与关键运营和体验度量直接关联。跟踪 AI 采用和质量。例如，跟踪响应修改率及其对 KPI 的业务影响，例如平均处理时间 (AHT) 和总 ESAT 得分。使用这些见解来指导服务代表并确定热门采用者。
所需的 Edition
适用于：Lightning Experience
适用于：Agentforce 1 Service Edition 的 Enterprise 和 Unlimited Edition
Einstein for Service 概览 监控 Einstein for Service 的采用情况及其对平均处理时间 (AHT) 等关键效率指标的影响。通过回复质量趋势和总体 ESAT (ESAT) 得分评估服务质量。例如，服务经理可以识别采用率低或 AHT 高的团队。实施有针对性的干预措施，例如更新提示或更新 Knowledge 文章，以提高回复质量，并最终提高客户满意度。
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