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使用客户努力得分见解组件
将客户努力得分见解组件添加到个案页面布局中,以便支持代表能够一目了然地看到客户在个案中付出的努力。客户努力直接影响客户满意度,因此了解此分数有助于提升客户服务。
将客户努力得分见解组件添加到个案页面布局中,以便支持代表能够一目了然地看到客户在个案中付出的努力。客户努力直接影响客户满意度,因此了解此分数有助于提升客户服务。
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要使用客户努力得分见解,您需要服务智能用户权限集。要管理客户努力得分见解,您需要服务智能应用程序管理员权限集。
使用 Lightning 应用程序生成器将客户努力得分组件拖到个案或自定义 Lightning 页面。
客户努力得分的范围从 1 到 100,100 表示最大的努力。这些因素的总和计算得出,每个因素的权重等于 20:初始响应速度、支持代表交互次数、电子邮件响应时间、问题是否升级以及客户查看的 Knowledge 文章数量。

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