Utilisation du composant Propension à escalader les connaissances
En travaillant sur des requêtes, consultez des connaissances pilotées par l'IA qui évaluent la probabilité que les clients escaladent leurs requêtes. Propension à l'escalade est un modèle d'apprentissage machine construit en utilisant Einstein Studio No Code Builder.
pour utiliser Einstein Studio Insight, l'ensemble d'autorisations Utilisateur d'Intelligence du service est requis. Pour gérer les Connaissances Einstein Studio, l'ensemble d'autorisations Administrateur de l'application Intelligence du service est requis.
Utilisez le Générateur d'applications Lightning pour faire glisser le composant vers une requête ou une page Lightning personnalisée.
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