Usar o componente Propriedade para escalar percepções
Ao trabalhar em casos, veja percepções desenvolvidas com IA que estimam a probabilidade de os clientes escalarem seus casos. Propensity to Escalate é um modelo de aprendizado de máquina criado usando o Criador de código do Einstein Studio.
Para usar o Insight do Einstein Studio, você precisa do conjunto de permissões Usuário de Inteligência de serviço. Para gerenciar o Insight do Einstein Studio, você precisa do conjunto de permissões Administrador do aplicativo Service Intelligence.
Use o Criador de aplicativo Lightning para arrastar o componente para um caso ou página personalizada do Lightning.
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