Installer Service-datasættet for Service Intelligence
Service-datasættet indeholder Service-datapakken og yderligere datapakker for Knowledge og Einstein-samtaleminering baseret på konfigurationen af din Agentforce (tidligere Service Cloud). Disse pakker leverer de nødvendige datastreams, datamodelobjekter og datatilknytninger for Service Intelligence.
Implementer datastreamen Einstein-samtaleminering Hvis du har Einstein-samtaleminering aktiveret, skal du implementere datastreamen Einstein-samtaleminering. Denne datastream implementeres ved brug af en overførsels-API-forbindelse til at inkludere data fra samtaleindsigter.
Implementer datastreamen for Knowledge Hvis du har Knowledge aktiveret for Service, skal du implementere datastreamen for Knowledge. Denne datastream implementeres ved brug af en overførsels-API-forbindelse til at inkludere artikelvisningsdata.
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