Installere Service Data Kit for Service Intelligence
Tjenestedatasettet inneholder Service-datapakken og tilleggsdatapakker for Knowledge og Einstein-samtaleutvinning basert på konfigurasjonen av Agentforce Service (tidligere Service Cloud). Disse pakkene inneholder de nødvendige datastrømmene, datamodellobjektene og datatilordningene for Service Intelligence.
Distribuere datastrømmen Einstein-samtaleutvinning Hvis du har aktivert Einstein-samtaleutvinning, må du distribuere datastrømmen Einstein-samtaleutvinning. Denne datastrømmen distribueres med en inntaks-API-kobling for å inkludere samtaleinnsiktsdata.
Distribuere Knowledge Hvis du har Knowledge aktivert for tjenester, må du distribuere datastrømmen Knowledge. Denne datastrømmen distribueres med en inntaks-API-kobling for å inkludere artikkelvisningsdata.
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