Hvis du vil opdatere rapporterings- og dashboardmetrikker:
Kvalitetsmanager
I Kommandocenteret for service skal du klikke på Rapporter og derefter gå til fanen Kvalitet.
Klik på Opsætning af rapporter.
Du omdirigeres til opsætningssiden.
På fanen Kvalitetsstyringsmetrikker skal du klikke på Opdater metrikker for at opdatere Administration af Voice-opkaldskvalitet og Administration af sessionskvalitet i Meddelelser.
Gå tilbage til fanen Kvalitet og opdater siden.
Du kan se medarbejdermetrikker.
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