Para actualizar mediciones de reportes y tableros:
Gerente de calidad
En Command Center for Service, haga clic en Reportes y luego vaya a la ficha Calidad.
Haga clic en Configuración de los reportes.
Se le redirigirá a la página Configuración.
En la ficha Mediciones de gestión de calidad, haga clic en Actualizar mediciones para actualizar Gestión de calidad de llamadas de voz y Gestión de calidad de sesiones de mensajería.
Vuelva a la ficha Calidad y actualice la página.
Puede ver las mediciones de representantes.
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