Loading
Agentforce Contact Center
Índice
Filtros (0)Adicionar
Selecionar filtros

          Sem resultados
          Sem resultados
          Aqui estão algumas dicas de pesquisa

          Verifique a grafia das palavras-chave.
          Tente utilizar termos mais genéricos.
          Selecione menos filtros para ampliar sua pesquisa.

            Pesquisar em toda a Ajuda do Salesforce
            Pesquisar em toda a Ajuda do Salesforce
            Setup Reporting

            You are here:

            1. Salesforce Help
            2. Docs
            3. Agentforce Contact Center

            Setup Reporting

            View quality evaluation data to track and analyze rep performance insights.

            Required Editions

            Supported Editions for Workforce Engagement Management
            User Permissions Needed
            To update reporting and dashboard metrics: Quality Manager
            1. In the Command Center for Service, click Reports, and then go to the Quality tab.
            2. Click Setting up the Reports.

              You’re redirected to the Setup page.

            3. In the Quality Management Metrics tab, click Update Metrics to update Voice Call Quality Management and Messaging Session Quality Management.
            4. Go back to the Quality tab and refresh the page.

              You can view the rep metrics.

             
            Carregando
            Salesforce Help | Article