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マイルストーン
マイルストーンは、サポートプロセスの必要な時間ベースのステップ (最初の対応やケース解決時間など) を表します。マイルストーンが SLA ポリシーに追加され、サポート担当者がサポートレコードを期限内に正しく解決できるようにします。
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