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Understand billing and consumption for features specific to Service Assistant for Messaging when you have the Agentforce for Service or Agentforce 1 licenses.
| View supported editions. |
Here are the billing and consumption details for features available in Service Assistant for Messaging. All Messaging features support dynamic plans only.
| Feature | Description | Flex Credit Consumption |
|---|---|---|
| Service Replies | A capability of Service Assistant that gives service reps AI-generated suggested replies during active messaging sessions. Service Replies show as cards in the Service Assistant component alongside service plan steps. | Service Replies doesn't draw down Flex Credits or Data 360 credits when replies are generated with prompt templates. When you ground Service Replies with a data library, Service Assistant queries Data 360 to generate each reply that it surfaces in the component, and your Data 360 credits are drawn down. Flex Credits aren't consumed. |
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