Review the feature overviews as a quick reference to learn what general features Service
Assistant supports and the features specific to Service Assistant for Case and
Messaging.
Note Service Assistant is only supported in the legacy Agentforce Builder. Starting in July 2026,
the requirement that new agents can only be created in the new Agentforce Builder doesn't
apply to Service Assistant. You can continue to create and configure a Service Assistant
agent in the legacy builder until further notice. See Create Agents in the New Builder Only Starting July
2026.
General Service Assistant Features Review the Service Assistant features that are available across all supported objects and plan types.
Service Assistant for Case Features Review the optional features for Service Assistant for Case that add to the general Service Assistant features.
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