Data 360 - это Salesforce Platform, которая объединяет данные клиентов из всех разных систем для создания единого универсального представления клиента. Синхронизация данных разговора здесь трансформирует данные в анализируемый актив.
Данные можно использовать для выполнения глубокого анализа, определения тенденций или создания сложных панелей мониторинга бизнес-аналитики.
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